Cold War Crashing on Series X (In 2025)

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

If that didn't work we may need to uninstall and reinstall the game, One.

If that still didn't do the trick, we may nede to reset the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

"Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps."

Call of duty Black ops Cold war for Xbox one and Xbox series X.

Does the ultimate cold war version not work on the Xbox one?? Is it only for the series X?

I accidentally purchased Cold War standard edition on my Series X. The standard version is barely playable because it always crashes the console. I tried to get a refund for the game, but it was 16 days and not 14 days after digital purchase. I would like
to get the cross-gen version of Cold War, so that I can play without it always crashing. So far Xbox support has denied my request based on the 14 day rule. I think they could make an exception.

but like for cold war i can still use it for xbox one and series x will that work