Cold War asking me to re-purchase the game

Discus and support Cold War asking me to re-purchase the game in XBoX Games and Apps to solve the problem; I have owned Black Ops: Cold War for over a month now, and when the Season 1: Reloaded update came out. It re-installed cold war and most of the... Discussion in 'XBoX Games and Apps' started by Kyleques., Feb 5, 2021.

  1. Kyleques.
    Kyleques. Guest

    Cold War asking me to re-purchase the game


    I have owned Black Ops: Cold War for over a month now, and when the Season 1: Reloaded update came out. It re-installed cold war and most of the textures were missing, so I re-installed the game and it is now asking me to purchase the game again. If there is a fix please, please, please let me know. I would hate to spend another $100 to play a game I already own.

    Note: I have a physical copy and I can still launch the game where I am then prompted to purchase the game.

    :)
     
    Kyleques., Feb 5, 2021
    #1
  2. JosefLBohorquez Win User

    cold war asking to re purchase

    That's strange.
    This can be a bit odd, but please try this:

    go to Settings > Network > Advanced Settings

    Once you’re inside the Advanced Settings menu, go to DNS settings and select Manual from the list of available options.
    When you get to the next screen, enter 8.8.8.8 in the box associated with the Primary DNS and 8.8.4.4 in the Secondary DNS box.

    Once the default DNS addresses have been changed, restart your console > re-add your account and see if the issue has been resolved at the next console startup.

    (If that doesn't work use 1.1.1.1 as primary and 1.0.0.1 as secondary)

    If the issue persists and in order to isolate the issue a bit more. Can you try downloading the game on a different console?
  3. JosefLBohorquez Win User

    cold war asking to re purchase

    Thanks, that's odd.
    Just to confirm, are you trying to install the game via Microsoft store or do you go to your owned games and apps and you installed the game from there?

    Or... Is this happening no matter how you try to install the game?
  4. Malacheye Donnelly Win User

    cold war asking to re purchase

    happening no matter how i install the game and no matter what i try on cold war it just won’t work
  5. Malacheye Donnelly Win User

    cold war asking to re purchase

    i have checked and it says i bought it on november 20th 2020
  6. JosefLBohorquez Win User

    cold war asking to re purchase

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this MALACHEYE

    Let's double check something first, if you go to your Microsoft account order history here
    https://account.microsoft.com/billing/orders

    Are you able to see the game with order status completed?
    In case you have more than one email address please check on each one

    PS: Please don't share any personal information like emails or full order number, here in the forums no one can access / modify / view account details due to privacy and reasons
Thema:

Cold War asking me to re-purchase the game

Loading...
  1. Cold War asking me to re-purchase the game - Similar Threads - Cold War asking

  2. As of MAY 20TH 2025 Cold War is still saying I need to purchase the game…

    in XBoX Games and Apps
    As of MAY 20TH 2025 Cold War is still saying I need to purchase the game…: I haven’t been able to play this game I payed $70 for years!!! All the things that people say to work with the make sure the add ons are installed don’t work because when I check I HAVE NO CONTENT...
  3. Call of duty cold war without subscription

    in XBoX Games and Apps
    Call of duty cold war without subscription: I bought call of duty cold war but I'm not able to play the campaign without a gamepass subscription. e531f52c-a9e3-493d-9bae-4f5811e9586c
  4. Issues with Call of Duty Cold War

    in XBoX Games and Apps
    Issues with Call of Duty Cold War: I just reinstalled Call of Duty: Cold War after not having it on my hard drive since I had an XS. I thought I needed to install the Series X version for this new console so I purchased the cross...
  5. Cold war multiplayer doesn't work

    in XBoX Games and Apps
    Cold war multiplayer doesn't work: At first everything is OK but when I start the game I couldn't select gun and a few moments later the game crashes I tried changing accounts , changing controllers and etc but again it doesn't...
  6. Cod black ops cold war not working

    in XBoX Games and Apps
    Cod black ops cold war not working: I recently downloaded black ops cold war on my Xbox using gamepass. However, when I try to play, it says I need to purchase the game. What do I do? d91a9144-3787-4365-95d3-8f00efbf6417
  7. Can’t launch Call of Duty Cold War via Gamepass. Keeps prompting me to purchase the game

    in XBoX Games and Apps
    Can’t launch Call of Duty Cold War via Gamepass. Keeps prompting me to purchase the game: As the subject states, I can’t launch newly installed Call of Duty Cold War using Gamepass. It keeps prompting me to purchase the game and when I click the purchase button, it says “Looks like you...
  8. Call of Duty Cold War asking for game pass even though I personally bought it

    in XBoX Games and Apps
    Call of Duty Cold War asking for game pass even though I personally bought it: So I bought Call of Duty Cold War digitally on my Xbox maybe about a year ago, I deleted for about 2 months I reinstall it and it asks for me to choose a game pass plan even though I bought the...
  9. My Xbox is showing a charge back for COD cold war and never asked or received refund

    in XBoX Games and Apps
    My Xbox is showing a charge back for COD cold war and never asked or received refund: My Xbox is showing a charge back for COD cold war and never asked or received refund cbe53584-3433-49d8-bc17-4179b523b0a1
  10. Black Ops Cold War ask me to purchase again

    in XBoX Games and Apps
    Black Ops Cold War ask me to purchase again: I bought the Ultimate Edition of Black Ops Cold War in August of 2020 and was able to play until about 30-40 days ago. Ive tried unistalling the game and installing it again twice and I made sure...