Cold online not working

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

* Go to games and apps

* Look for Cold war and highlight it

* Once highlighted, go to manage game

* Under manage game, look for Content packs 2 and 3 and delete them

* Restart Xbox then launch the game again.

Hello @JustinneedsHelp1235!

With issues like these, The first thing I would suggest is to check your Services & subscriptions and make sure that you have an active subscription. If that's the case, please give the following steps a try let us know the results!


Clear Mac address: Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Check your NAT type: Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

Remove your account: First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

After doing that, please make sure to sign in using the correct account which contains the game.

Reset your console: Select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

If the issue persists, Please get in touch with our live support to check your subscription from their end.

Apologies that you had to face this issue. Please preform a Power Cycle your console:

1. Turn off your Xbox by holding the Xbox button on the front of the console for about 10 seconds. The console will turn off.
   
2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
   

ok, I cleared my mac adress but now my screen is green and purple now what do I do?

Online Achievements are like the cold...annoying...