Coins in Minion Rush charged for, but never received.

the minion rush achievement was for windows phone 8 not windows 8. sorry for the typo and just now catching it.

This did not resolve my issue. I tried as you suggest but did not receive the prompt you advised. Instead it processed another 9.99 payment of which I was again charged. I did however receive the coins for THIS transaction only. I'm still missing the
coins from the 4-23 charge.

Hi Rachel_2. My name is Kyle and I'm an independent advisor.

On this forum, we provide support and advice for Xbox devices and services. We aren't able to provide the best support for games made by other companies; In-game issues are best addressed by the game developer. They'll be more equipped to assist you.

Contact Gameloft Support for help with Minion Rush: https://support.gameloft.com/

Same thing for me spent $50 on this game and i dont get coins but they gladly take my mony and when i request a refund they deny it like ****

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

We need to verify first if your transaction for it is successful by signing in at https://account.microsoft.com/billing/orders. If it's successful and is showing as "Completed", kindly try to resync your Xbox profile to your console by following the steps below. Make sure that you know your account logins before doing these steps.

REMOVE PROFILE:

To remove a profile: From Profile & system, select Settings > Account > Remove accounts. Select a profile, then select Remove.

POWER CYCLE CONSOLE:

To restart your console: Press and hold the Xbox button on your controller, and then select Restart console > Restart. To power cycle your console if it's frozen: Press and hold the Xbox button on your controller for 10 seconds. Then press the Xbox button on the console or on your controller to turn your console back on.

RE-ADD PROFILE:

To add an Xbox profile to a console, press the Xbox button to open the guide and go to Profile & system. Select Add or switch, and then select Add new and follow the instructions.

If it still doesn't show up, you may consider submitting a refund request for it by filling out Manual Refund Webform on this link: https://support.xbox.com/en-US/forms/request-a-.... You can find the order number of your transaction by signing in to your email at this link: https://account.microsoft.com/billing/orders/.

Once you're done submitting your request, you'll receive an email result within 72 hours and if your request gets approved, it will take 3-5 business days for the funds to reflect on your bank account but it really depends on your bank's policy.