Coins are not credited

Discus and support Coins are not credited in XBoX Games and Apps to solve the problem; I also just purchased the 9.99 coin pack on 8/7/15 and did not receive them. But when I tried to buy the 1.99 coin pack it worked just fine. Help please Discussion in 'XBoX Games and Apps' started by handgold2, Mar 5, 2015.

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  1. LilWhiteGirl420
    LilWhiteGirl420 Guest

    Coins are not credited


    I also just purchased the 9.99 coin pack on 8/7/15 and did not receive them. But when I tried to buy the 1.99 coin pack it worked just fine. Help please
     
    LilWhiteGirl420, Nov 1, 2018
    #16
  2. Garmonbozia81 Win User

    Coins are not credited

    I will pass on your reports.

    We apologize for the inconvenience.
  3. Garmonbozia81 Win User

    Coins are not credited

    A workaround is to select the very same coin pack and attempt to purchase it again. You should be prompted with a “You already own this item” message, and will then be awarded the coins you deserve at no extra charge.

    Please let us know if this resolved the issue for you.
  4. CuddlesAries66 Win User

    Coins are not credited

    Hello- It's been nearly 6 weeks since this incident occurred and 3 weeks since the last response. What is the status of resolution? If you can't apply the credit of coins to my account, what number do I need to call to get a refund for my 9.99? I appreciate
    the apologies for inconvenience, but this is a very poor customer experience all around.
  5. Garmonbozia81 Win User

    Coins are not credited

    I will pass on your issue for investigation.

    Thank you for your patience.
  6. handgold2 Win User

    Coins are not credited

    I've contacted commerce.microsoft.com and the support suggested me to contact this Forum to resolve the problem. The payment and the transaction are ok.
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