codigo live gold[codigo live gold]

[Mod removed-personal information]

essa mensagem q aparace

[Mod translation-this message that appears]

Hi LiseSchwanck

I removed the screenshot because it contained an order number and your address which should not be posted on a public forum for your privacy. It's likely that the canceled card was still subscribed to a previous subscription and due to the card being canceled
and the subscription not being canceled or the auto-billing being turned off by the subscriber, the subscription payment was missed and a balance was due for that missed payment. By entering a 12-month code, you likely lifted a suspension on the account and
some time may have still been applied.

Do you see an active Xbox Live Gold subscription from https://account.microsoft.com/services/?

Oi Lise, boa tarde, tudo bem?

Onde você adquiriu o código do xbox live gold (12 meses)? Se adquiriu em alguma loja, vá até o local de compra e informe o problema, eles vão trocar seu cartão (ou ativa-lo).

[Translation - Hi Lise, good afternoon, how are you?

Where did you get the xbox live gold code (12 months)? If you purchased at any store, go to the place of purchase and report the problem, they will exchange your card (or activate it).]

Olá, eu sou um embaixador do Xbox, eu vou tentar ajudá-lo.

Seu código, você conseguiu como, o que acontece quando você digita o código no console ou no site da Microsoft, que notificação você tem?

Você verificou sua data de validade do ouro?

Precisamos de mais informações para ajudá-lo

[Translation - Hello, I am an Xbox Ambassador, I will try to help you.

Your code, you got it like, what happens when you type the code on the console or on the Microsoft website, what notification do you get?

Have you checked your gold expiration date?

We need more information to help you.]

Hello Lise,

Thanks for the reply. Sounds like the purchase for the code was refunded. If this is the case it will deactivate the code. We suggest you request a call from support. They will be able to assist you the best in this situation.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad