Código de tarjeta desactivado[Card code deactivated]

Hello YADIRACORTES GARCIA,

Thank you for your post. I understand you are experiencing an issue with a code you are attempting to redeem. Please visit this page for troubleshooting:

Troubleshoot Xbox Gift Card/Codes.

I hope this helps.

si es un código o una tarjeta comprada con el código , no es necesario un medio de pago adicional. si es via web, directamente de Microsoft, es necesario un medio de pago de respaldo

[Translation-if it is a code or a card purchased with the code, no additional means of payment is required. if it's via web, directly from Microsoft, you need a backup payment method]

Hey DankestMango

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to redeem a code.

Whenever a code is not activated by a retailer, the only solution is to return to the vendor. If they are unwilling to help you with replacing a code, then you will need to
Contact Xbox Support.

I would encourage you to attempt to use different browsers or devices, as this will be the only way to reach an agent that can assist you further with this.

I'm sorry about any confusion or turmoil this might have caused.

Gracias por tus comentarios XBF Eladio M , sin embargo no me ayudan a resolver mi problema, el día de ayer regresé con el minorista que me vendió la tarjeta de regalo, ellos insisten que no pueden hacer nada mas , que es imposible activar una tarjeta dos
veces , ya que si la tratan de activar nuevamente me la tendrían que cobrar, a pesar de tener un ticket de compra previo y un ticket de la activación de la tarjeta de regalo que no funcionó, ademas mencionan que ellos solo vendieron la tarjeta de regalo,
y quienes tienen la obligación de resolver mi problema es en soporte microsoft o xbox, sin embargo continúo sin tener éxito para contactar a persona alguna que me ayude a resolver mi situación, sea en linea o por telefono , pesimo servicio.

-[Translation - Thank you for your comments XBF Eladio M, however they do not help me to solve my problem, yesterday I returned to the retailer that sold me the gift card, they insist that they cannot do anything else, that it is impossible
to activate a card two Sometimes, since if they try to activate it again they would have to charge me, despite having a previous purchase ticket and a ticket for the activation of the gift card that did not work,
they also mention that they only sold the gift card
, and those who have the obligation to solve my problem is in microsoft or xbox support, however I continue without success to contact someone to help me solve my situation, either online or by phone, terrible service.]

Este código de error significa que la tarjeta no se ha activado en la tienda. Tendrá que volver atrás y hacer que activan la tarjeta para que pueda utilizarlo.

That error code means that the card was not activated at the retailer. You'll need to go back and have them activate the card so you can use it.