Código cartão danificado [Mod Translation: Damaged card Code]

Hiya Alex,

Thank you for contacting Forum support.

Sorry to hear there was an issue with recovering the code. If the code was scratched off there is two options available.

1. You can try to go to the place of purchase and have them replace the code.
2. you can try to contact a live Xbox support agent with a call back request and have them assist with redeeming the code.
   

The best way to reach Live Support would be here:
Contact Support

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Hope this helps.

CComprei um cartão Xbox live Gold é o código de acesso veio danificado e gostaria de saber como posso resgata_lo.

[Edit - Translation] - I bought an Xbox Live Gold card is the access code came damaged and I would like to know how I can rescue it.

Cartão Presente do Xbox

Código Desativado

-[Translation - Xbox Gift Card

Code Disabled]

Assim digitei o código no site, porem havia um cartão de credito registrado no xbox, mas esse cartão de credito foi bloqueado esta sem uso, e o valor reembolsado aparece pra esse cartão.

[Mod translation-So I typed the code on the site, but there was a credit card registered in xbox, but this credit card was blocked is unused, and the refunded amount appears for that card.]

Resgatar o código do cartão Gold 3 meses está dando código inválido

-[Translation - Redeeming the Gold Card Code 3 Months Is Giving Invalid Code]