Code Xbox live dejà utilisé -[Translation - Xbox live code already used]

Hello KévinCrozes,

Thanks for posting on the Xbox forums. We need a little more information to make sure we provide the correct solution. Did you return the code to the retailer? Did you redeem the prepaid code for Xbox Live Gold, but you did not receive access to the
services? Are you using an Xbox One, Xbox 360 or Windows 10 computer? Be sure to let us know the results!

Le code utilisé est le :

W23E-GMEL58-7UTZLP

Il a été utilisé le 29/09/15 pour l'achat d'une Xbox one 500 Go sur le site Amazon.

Merci.

[Translation: The code used is:

W23E-GMEL 58-7UTZLP

It was used on 9/29/15 for the purchase
of an Xbox 500 one GB on the
Amazon site.

Thank you.]

The purpose of the questionnaire is to determine your knowledge of the Xbox Live Code of Conduct. When you use Xbox Live, you are agreeing to follow those rules.

Translating to French using bing.com/translate:

Le but du questionnaire est de déterminer votre connaissance du code de conduite Xbox Live. Lorsque vous utilisez Xbox Live, vous acceptez de suivre ces règles.

Hello LacusClyne Sama,

Thank you for bringing this issue to our attention. We recommend contacting the
Xbox support team to investigate the prepaid code. We will provide steps on how to contact the support team. Be sure to let us know the results!

1. Click the support link we provided
2. Select Billing & accounts
3. Select See other options
4. Select Can't redeem a code
5. Choose your preferred contact method

Bonjour, j'ai le même problème mon code a été utilisé et pourtant je n'ai eu aucun code pour Gears of War

[Translation]

Hello, I have the same problem my code was used and yet I had no code for Gears of War