Code Replacement

WilliamMarks3 · Apr 25, 2020

What exactly are the requiements to get a code replaced if it was 'already redeemed'? I bought two gift cards (for a total of 65$) directly from the microsoft/xbox website (digital codes) and both said that they were already redeemed when I went to redeem
them. I guess it somehow glitched or some funky stuff is up with my account because it's unlikely that someone else redeemed them. But how it happened is besides the point anyways.

I've had very large amounts of trouble with the basically completely automated support team in trying to get a code replacement even though I showed them the exact billing info and really have no clue what other evidence I can give them to get my codes replaced.
Because I have no clue how to prove that I didn't redeem them myself.

:)

steeledwand7664

Normally when a code said it is not valid that means a character that was entered was not valid.

If it says that it is not active that means the store did not activate the card when it was purchased. this can take up to 24 hours sometimes for the stores system to send the info to MS to let them know the card was activated.

brandiesel1

I'm not sure what they do about replacement codes that have already been used. It's highly unlikely they'd sell you codes that were already used.

You can check your purchase history
here to show you if you've used them or not.

ngocphi

As mentioned gifting is region locked

And you would have to find a etailer or a retailer to sell you a local code for him to use

GMS1stLDYCannon

Hello, what did the email tell you?

WilliamMarks3

Well yea that's why I think something might be wrong with my account or something. Because it's very unlikely that two codes were somehow already used when I bought them directly from microsoft. But yea I've got no clue about how I'm supposed to get a
replacement code by proving that I didn't use it.

Code Replacement