Code redeemed successfully but game won't appear in xbox app

Hi DanielKroker, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

We need to validate first if the transaction is successful. Kindly sign in to https://account.microsoft.com/billing/orders and check if it's visible as redeemed. Once confirmed, click the game icon and then scroll down a bit to check the information under "Playable On".

You will be able to see if it's for Xbox or PC. Because as I have checked the version on Microsoft Store is for Xbox consoles only.

Hi it says I own it, but I can’t find the game library online. I can find my game library on my Xbox, but it’s not there

Hi there, Fergus!

Thank you for the update.

Kindly go directly to this page: https://www.microsoft.com/en-us/p/kingdom-come-...

And let me know if you have the option to install.

This is a game add-on that works with the main/base game: Kingdom Come: Deliverance II.

Open Microsoft Store. And then navigate to your game library, select the game you want add-ons for, and then look for a section labeled "DLC," "Add-ons," or "Expandable Content".

Hi there is no option to add on. It is a preorder exclusive. It is not on the store or on the game add on section. It is not in the downloads either.

Make sure that you're signed in under the account where you redeemed the code.

Also, there are just some games. These games are the Xbox Play Anywhere games. You can check it here: https://www.xbox.com/en-US/games/xbox-play-anyw...