Code inutilisable / Unusable Code

Hi Kenzo,

Thank you for posting on the Xbox forums. I'd be happy to answer that.

Unfortunately gift cards or redeemable codes for game content are region locked due to regional price differences/currencies on the same content based around taxes or other fees imposed by the region's laws which Microsoft needs to follow when managing storefronts
in different countries. It's also meant to prevent bypassing those regional laws to buy the same game in a region where it may have less taxes, therefore making it cheaper. This violates the

Microsoft Services Agreement and the laws of the region in which you reside. Changing your region in an attempt to redeem the codes is also not allowed.

You would need to go back to the retailer you purchased from to get a refund, but since you cannot take the cards back to France the best thing to do would be to gift the cards to someone you know in France, or to contact Xbox Customer Support for your region
with your receipts in hand to see if there is anything they can do regarding those gift cards as there is nothing we can do on the forums.

1. Contact us here
2. Select Xbox One
3. Select See other options
4. Select Payment & billing under Account management
5. Select show contact options and go to step 4
6. Select Request a call from Support if available within hours of operation or there should be a number for you to call and hours of operation for your region

All of the relevant information has been provided and no resolution can be reached on the forums, therefore we will be locking this thread. If you would like further assistance with this matter, please contact Xbox customer support using the steps above.
Thank you for understanding, have a great day!

not sure how i haven't helped you

but anyways

as stated if you want unused codes you have to buy new

used most likely you'll be buying games forever till you get an unused code

better to buy new for dlc codes



there is no answer to get codes for on used games

you can buy unused dlc codes on certain sites never on a used game

Hey Doom thanks for keeping us in the loop!

We're glad to hear that everything was solved. We will be locking this post as resolved but please
don't hesitate to post again if you have any questions or concerns.

Thank you for being a valued Xbox Member!

Got everything resolved, thanks for your help!

Hey Doom thanks for keeping in touch!

The quickest way would be to follow this >link< select billing and accounts>cant redeem
a code>Show contact options> and Request a Callback. Give it a shot and let us know how it goes!