Code got deactivated?

When I entered the code got error message that code is deactivated

Was the code purchased from Microsoft store, or some other place. I will suggest to contact the support from where you purchased the code.

read the original post. The card was activated at the point of sale and I have the receipts to prove it. The card was deactivated at some point after that. The receipts were submitted to microsoft with the redeem claim.

Unfortunately Xbox/Microsoft can't do anything. If the code isn't activated, it is the retailer's problem. You won't get Xbox/Microsoft to give a refund or a new code, as they don't have proof you purchased it.

Read the original post. It is clear from your question that people like you are part of the problem.

Ambassadors here don't have access to account details so we can only provide you knowledge with what we know but we do want to help. Have you told the retailer that Microsoft said it was deactivated?