Code for The Missing Link not working

I got a free code for The Missing Link DLC and its not working.

I contacted the support team and was redirected here.

:)

 

unable to redeem code for Deus Ex: Human Revolution

I've received codes for Deus Ex: Human Revolution and the Missing Link Add-on after buying Deus Ex: Mankind Divided - Digital Deluxe Edition

I were able to redeem the code for the Missing Link

However I can not redeem the code for Deus Ex: HR

Xbox support determined that the code is locked to the US and not DK and they asked me to post the issue here

 

Was FIFA 12 hacked, da da da.

Thats strange, Codes for the points I was missing were in the email with the recovery link.

 

What error message/error code do you see when you try redeeming the code?

 

It says "Something went wrong

Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate."

 

I got the codes by pre-ordering Deus Ex: Mankind Divided from the Xbox store. The code for the main game, Deus Ex: Human Revolution, worked, but the code for the DLC didn't. I tried redeeming the codes on both console(Xbox One) and website and got the same
problem.

 

There should be an error code in the bottom left of the screen where you get the error message. If you can post that code, it will help narrow down the issue.

 

I get these on the bottom right:

XBOS-4000

82ee9556-746c-41f5-8e83-0b111b6594dd

There's nothing on the bottom left.

 

They must have just switched sides, but that is the error code. That can sometimes mean a region issue, but support will check into it and post here for you.

 

Thanks for the help!

Do you know when they could contact me? Should I notify the support team about this post?

 

You won't have to notify anyone, they'll see your post here. You might get an answer sometime today, but it could still take a couple of days just depending on how many posts they get through.

 

Alright. Thanks again for helping.

 

Hey Saadiii!

Thanks for posting. That error mostly occurs when there's a region issue. Which region are you physically located in? That would help us a bunch.

Thanks!

 

Hello!

I'm located in Saudi Arabia. The console is also set to Saudi Arabia.

 

Hey Saadiii!

You should be able to redeem that code now, could you give that a shot and let us know how it goes?

Thanks!