code for live gold redeemed on pc but does not appear on the console

Hi, Nestor. Tried everything, but redeemed game does not appear neither in My Games nor Order History/Purchases. It does not appear in Edge on Xbox, nor does it appear in Firefox (both on account.xbox.com and account.microsoft.com) on PC. It's as if the
game was never redeemed. But it was, and key was purchased on cdkeys IIRC and redeemed on console. What happens if we need to reformat or reset the console? How will we able to install the game if there's no record of it in Order History/Purchases? Can the
code be redeemed again?

Does the code appear in your purchase history and is the status ''redeemed''?

https://account.microsoft.com/billing/orders/

Click on the game icon in your purchase history, a new Microsoft tab will open, check if ''Playable on'' appears on consoles or PC. If PC appears, it means that your friend gave you the PC version and you can only use the content on the PC.

There is no way to exchange or ask for a refund, as the code was used.

I bought a xbox live gold card i tried to redeemed the code but appears an error, any help please

You must create an account and upgrade the status to gold.

If you have not used your 3 free gold trials for your console, you can create another account and a message will appear stating you are able to redeem a free month of Xbox LIVE.

Once your trials run out you must re-purchase Xbox LIVE via. online or redeemable codes.

Xbox Live Gold isn't attached to a console. It is attached to the account that redeemed the code. You need to sign in to the console with whatever account you used to redeem the code on your phone.