Code for apex coins not received

Hi Luke,

Thank you for coming to the forums today, I'd be happy top provide some information.

Virtual currency like Apex coins are not digital items available to purchase as a gift. Only items in the store that has the option "Buy as gift" are available to be gifted. Apex coins on the Microsoft Store does not have the Buy as gift option:

https://www.microsoft.com/en-us/p/apex-legends-2-000-150-bonus-apex-coins/bqwcbtpqr8z3?activetab=pivotverviewtab

Also, the person receiving the gift would be the one to receive the code through email and Xbox Live message. The one making the purchase can see the code in the order details found in the account's order history, but the one making the purchase would not
receive an email with the code. You would just view it from the
order history.

Apex coins can only be used for the account making the purchase as the coins are deposited by the publisher's servers directly into your in-game balance almost immediately. More than likely, the Apex coins you purchased were deposited into the Xbox Live
account that made the purchase.

Sometimes I have to close the game and restart the game to receive the Apex coins. That would usually fix the delay but if you did purchase, you'll receive your Apex coins.

i havent received my apex coins.

Thank you for your reply.

The charge is for Apex coins, twice at a cost of 7.19 each.

I bought Apex coins on 20th but didn't receive them. I eventually received them yesterday, after several chats with EA. But on the 21st and again on 24th payments for 7.19 were taken from my paypal account for Apex coins. I only ordered them once.

Oh damn.. im under a lot of trouble now. How can i ask for a refund? Please tell me