code erreur 0x803F8001

Bassinplanete05 · Jan 20, 2020

Bonjour,

j'ai depuis plusieurs années 2 jeux installés sur mon pc : majhong et puzzles.

J'ai depuis ce matin ce code erreur qui apparait avec un message qui me dit que je n'ai plus de compte. Comment retrouver mes jeux?

Merci

GT

:)

MRallamagoosa

It has been a common issue this morning, but lately reinstalling the apps seems to solve it. I had the same issue, but I was finally able to solve with a reinstall of both Mahjong and Sudoku about one hour ago (earlier this morning I had problem with that
too).

Google translate:

Ce fut un problème courant ce matin, mais la réinstallation récente des applications semble le résoudre.
J'ai eu le même problème, mais j'ai finalement réussi résoudre avec une réinstallation de Mahjong et de Sudoku il y a environ une heure (plus tôt ce matin, j'ai eu un problème avec cela aussi).

XBF Steven R

Hey there Anne!

Sorry to hear that you're experiencing difficulty with attempting to launch this game.

In this situation, I would first suggest trying the steps here on our support site entitled "My Xbox One game won't start or freezes during gameplay"
and see if that helps resolve the issue.

If that does not work, then the next best course of action in my opinion would be for you to attempt what we call a soft reset of your console.
It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted reset and keep my games and apps.

Follow the steps here on How to reset your console to factory defaults on Xbox One and let
us know how that helps with the issue

Thanks

denis97g

https://support.xbox.com/fr-FR/error-code-lookup?code=0X803F8001

M3tal Daz3

For this in-game issue it would be better if you contact the game developer through their forums to get assistance.

XBF Felixx P

Hello DianeNicole!

Thanks for reaching out to Xbox forums support and providing us with that helpful information.

I would next suggest deleting the game and reinstalling it. Once you've reinstalled it, try to launch it again and let us know if you have any issues.

We look forward to hearing back from you! Good luck!

Felix

Xbox forums support

code erreur 0x803F8001