Code Enforcement and Suspension

To whom it may concern:

I was recently hit with a 7 day account suspension and I have no clue what I did exactly. The email I received said it was for cheating and I would be hit with a 7 day suspension. I did have the opportunity to file for a case review. You get 500 characters
to explain your case. I asked if more information could be provided b/c I am not sure what exactly I did and try to prevent it from happening again. I received a message this morning that the decision was upheld and I have to serve out the sentence. The
response was that I joined a club that was set up for "modders," I am not sure how I was looped into it but I guess I am guilty by association and I do not even have a chance to defend myself. I joined about 10 clubs in the past 3 months so i am unsure which
it was, i was just looking for people to play with, so i joined every club based on the games I play. Since this happened, I just went on and removed myself from all the clubs and friends that have added me who I may not know directly. I do not feel this
system is fair and I was unjustly accused. I would like to get some more information and actually speak to someone directly as I feel this is more guilty until proven innocent. With this type of issue I can't even call in to speak with someone one and the
reps can't even explain the process. This was the only method I could think of to speak with someone. After 10 years playing on xbl, never had an issue and I am suspended for 7 days without any leniency I am extremely frustrated with the lack of support
and lack of compassion and understanding, it is appalling.

Thank you of hearing me out and I hope this isn't falling on deaf ears.

J

:)

 

I'm out of case reviews, I need to post another one.

I want to post an honest case review on the Xbox Enforcement website to label my cause for my suspension

 

XBOX Code Enforcement and Suspension

Xbox does not advise you of who made the report or when it was made. Likewise they will not give details.

Part of the reasoning is to protect the privacy of anyone filing a report. Just because they do not show you proof does not mean they do not have proof.

 

The agent who reviewed my case was "XBLPET Arcadia" @XBLPET Arcadia so if at all possible I would like to know what was reviewed to determine I violated some code of conduct. As mentioned above I feel this was unwarranted and I would like to see what proof
was used to make this determination.

 

Hey there jrsyjoe.

I'm afraid the Enforcement team does not use the forums for communications. We're unable to provide any additional information if your suspension has been upheld. For all info on, please be sure to keep an eye out on
Enforcement.xbox.com

 

yeah I found that out later on but with out being able to substantiate their findings I can't let it rest. I'm sure there are plenty of legal groups I can't turn to who would love to hear about the breach of contract along with the numerous consumer protection
statutes violated in this one issue.

I can't let this drop as there has been zero communication from the code enforcement group. I can't even get in touch with them and all I have heard is go to the site when there is no way to even contact them.

We pay for this service and now 7 days of my subscription has been taken away because I did something that can't be proven and you expect me to sit back and take it. I just want to see what I supposedly did. Like I said if I did what the enforcement team
said then fine I will accept it. But until that happens I am going to continue to ask for the evidence every day.

 

Hey there jrsyjoe. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
Legal and Corporate Affairs page. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.