Code doesnt work

Discus and support Code doesnt work in XBoX Games and Apps to solve the problem; I bought a 20eur card from a site but was divided in two different codes one of 15 and one of 5 the 15 eur Works but the 5 says something went wrong... Discussion in 'XBoX Games and Apps' started by Ziggyvanhoutte, Feb 8, 2016.

  1. Code doesnt work


    I bought a 20eur card from a site but was divided in two different codes one of 15 and one of 5 the 15 eur Works but the 5 says something went wrong please try again later i've been trying it since yesterday and also tryd xbox.com/errorhelp but that doesnt
    work either if anyone could help me that would be great.

    :)
     
    Ziggyvanhoutte, Feb 8, 2016
    #1
  2. Code doesnt work..

    hello everyone.

    I bought a code for xbox.

    Xbox gold 2 days trial,

    I tried to use it but i couldnt use it,

    Ill show you what happens in photos ill upload. Thank you!

    Couldnt upload photo,

    It says -

    "TRY THAT AGAIN - something happend at our end waiting a bit might help.

    I tried 10 times and it shows the same error.

    Please help, thanks alot!
     
    WiryUmbrella733, Feb 8, 2016
    #2
  3. Code doesnt work..

    mhm, up. Help?

    Still cant redeem since yesterday.

    Cant upload photos of the problem also.
     
    WiryUmbrella733, Feb 8, 2016
    #3
  4. Code doesnt work

    Hi TheBIGTarantula!

    I'm sorry but we here on the forums can't fully assist you with the code as we don't have any tools to check it. I would suggest contacting support so they could validate the code you received to know what might be the problem with the code. Support can
    check it using there tools. But if the code is really invalid when they tried it on there tools. They might suggest you to contact the online retailer where you bought it to get a replacement. Since its not bought from Xbox, they can't replace the code.

    Good luck on that! Cheers!
     
    SingCongButas25, Feb 8, 2016
    #4
  5. SingCongButas25 Win User

    Code doesnt work

    Hi TheBIGTarantula!

    I'm sorry but we here on the forums can't fully assist you with the code as we don't have any tools to check it. I would suggest contacting support so they could validate the code you received to know what might be the problem with the code. Support can
    check it using there tools. But if the code is really invalid when they tried it on there tools. They might suggest you to contact the online retailer where you bought it to get a replacement. Since its not bought from Xbox, they can't replace the code.

    Good luck on that! Cheers!
  6. WiryUmbrella733 Win User

    Code doesnt work..

    mhm, up. Help?

    Still cant redeem since yesterday.

    Cant upload photos of the problem also.
  7. Francia J. Win User

    Redeem code doesnt work

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    According to Xbox support:

    "Some digital codes are meant for a specific region that may not match with your account’s region. Make sure that the region on your Microsoft account matches the region where you purchased the digital code."

    You may need to reach out to the retail store where you purchased the code, Bruno to validate as well as to request a replacement code. For your reference, you can check this link:

    https://support.xbox.com/en-US/help/subscriptio...
  8. WPAK Win User

    Prepaid code doesnt work

    Hi there,

    Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
    http://billing.microsoft.com and also check
    http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

    After that try redeeming the code on both xbox console and via xbox.com/redeemcode

    Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us they can do a more indepth look into this issue.
  9. ClaireHudson Win User

    Prepaid code doesnt work

    Hi there,

    Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
    http://billing.microsoft.com and also check
    http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

    After that try redeeming the code on both xbox console and via xbox.com/redeemcode

    Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us they can do a more indepth look into this issue.
    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    The link to Xbox Support 'contact us' is the same site run-around link that gives no answers ... should just as well give the phone #(oh, Sorry- -that isn't listed either) or the link to request a Call From Support- (wait is usually 30-35 minutes or so)
    <http://support.xbox.com/en-US/contact-us#1:1:5> . The 'Chat with Support' takes you to an Automated faq's Tech/Agent (again, typically No Results if not already listed in the easy articles, lists).

    1- if you Don't have a CREDIT CARD on file, the gift card you bought probably won't work (until you add a card*)

    2- if you have any outstanding balance it won't work (they won't even take the balance off of the value of the gift card then give you the remaining balance for your Account...*)

    (just 2 of the suggestions that Could be in the Suggestions for Improvement list for Xbox... but aren't)

    sorry - and just my opinion -

    Mom o'1
Thema:

Code doesnt work

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