Code 0x80820002 Can't read discs.

N0sferatu66 · Aug 20, 2014

Unable to play any xbox one game on it.

Blu rays and dvd's etc work fine.

Been waiting since yesterday... When are we getting some official info on this?

:)

S121 Kai · Aug 20, 2014

Xbox One won't read discs.

My disc drive would not accept any discs so i sent it in to have it serviced. I received it back yesterday and now it will accept discs but will not read any of them and i get the 0x80820002 error code. I'm quite upset with this console right now. Any ideas?

King Tones · Aug 20, 2014

Help needed ?

Looks like its due to the update.

Xbox One Update Affecting Some Disc Drives - Error Code 0x80820002 » Gadget Helpline

I would contact Xbox Support if I was you and see how long for a patch if not return it to Game.

Misses Quinzel · Aug 20, 2014

Hey, N0sferatu! I'm sorry to see that you're affected by this error! We suggest taking the console back to the retailer for an exchange. If that one doesn't work, then please set up a repair through us. You can do so by using either the Online
Service Center or by contacting support. We appreciate your patience and understanding!

Bucktholomew · Oct 31, 2018

Just got of the phone with a support tech . I am currently installing the update on console number 4 im hoping this one will work. He told me that if you cannot exchange the console to use this:

support.xbox.com/.../offline-system-update-diagnostic-tool

And apparently that will also fix the bugged os from the previous update. I do not know for sure if this just another bs statement or not.When i asked him why they didnt just post that in the forums for people as a solution he said oh ya good point we will
look into it . They also offered me 3 months gold for compensation. Nowhere near enough for the headache if you ask me but anyways. If this time around it does not work for me i will try that option you need a 2gb flash drive for this to work. If not then
it will be money back. Im hoping this last console exchange and update right now will be the working update. Ill keep everyone posted.

lllWormWoodlll

This means that the console failed to properly read the disc in the drive https://beta.support.xbox.com/help/errors/error-code-0x80820002 ..
This link might help

Mister Mascot

Hey there WiserTERRY,

Usually this means that the disc is dirty or damaged and the console is unable to read it. Let's have you try this guide and see if it helps out.

Error 0x80820002 occurs when playing a disc in your Xbox One console.

onyxishere

Sorry to hear it. That error means that the console didn't read the disc properly. Please try the steps at the link below to see if they help

http://support.xbox.com/en-CA/xbox-one/errors/error-code-0x80820002

FreakRoach

Can you go to settings, Network and pit your console in offline mide and then try to play from disc?

And there may be problem with the disc itself. As per the support page for the error code you shared it says Xbox was unable to read from the disc. Are the discs in bad condition? https://support.xbox.com/en-US/xbox-one/errors/error-code-0x80820002

RealPevan01

The PC reconginized the disc...

Sometimes, not every try my console shows this error code --0x80820002--

Code 0x80820002 Can't read discs.