Cod Points Missing after code redeemed

It was the console version. I redeemed it through the Microsoft page but its not in game on my xbox.

oh in that case i would ring support.

You could go over the following troubleshooting steps and check after:

We recommend accessing Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console

If the issue persists, then you should definitely get in touch with the online support for further assistance through Contact us | Xbox Support. Make sure the region of the website is set to yours before following the steps to contact (by scrolling down and selecting the language and location displayed and then choosing the correct one).

I wish that was the case, I actually redeemed the code a couple weeks ago.

I wish that was the case, I actually redeemed the code a couple weeks ago.