CoD Coldwar

Hello there @MisterH1, I hope everything is going well!



Thank you for reaching Microsoft Xbox Forum support. The situation regarding Call of Duty Modern Warfare was declared to be a service outage in our official website Xbox Status | Xbox Support; However, I would like you to sign in with your account in our website Xbox Status | Xbox Support, click on the service outage announcement bar and follow the instructions to get a notification when the issue is resolved.



We apologize about the inconvenience but our engineers are always doing their best to resolve the issue as soon as possible for all the passionate gamers out there, and we would like to thank you for reporting the issue.



I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi, Stephen! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with COD: Cold War.

If you don't mind, I'd appreciate it if you could answer the following questions:

- May I ask which Xbox model you are using?
- Do you have any external storage devices plugged into your console?
- If I'm understanding correctly, you are able to load the game but once inside, you are prompted to buy it again despite it showing as owned on the Microsoft Store. Would that be correct?

Thank you! I'll be looking forward to your reply.
Best regards.

Hi TimothyRyle,

I had the same issue with Modern Warfare. Check that all file packs are downloaded & installed. Go into 'My Games & Apps', into Cold War and manage game and see if any file packs are not installed.

Let us know if that works.

Hello there @TimothyRyle, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hello there @ErickTrilla, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!