cobro no autorizado (unauthorized collection)

Si intente suscribirme a el game pass de pc y no de dejaba finalizar la compra por que me pedía un código de verificación que llegaría a mi numero celular y no llego y fue de un momento a otro que reviso mi cuenta bancaria y me aparece dos pagos de microsoft
store y ni si quiera me dice de que es el pago y miro el historial de pedidos y no aparece nada como si no hubiera hecho ninguna compra.

y al intentar hacer el reembolso de mi dinero que microsoft store me retira de mi cuenta sin autorizacion me pide el numero de registro, que por lógica no tengo por que me aparece que no tengo ningún pedido realizado pero el pago de dos compras virtuales
por medio de microsoft store si me aparecen en mi estatus de mi cuenta bancaria y aparte de eso me parece decepcionante que no tengan un medio de contacto mas asequible a los usuarios comunes que intentan utilizar a utilidad que puede dar esta plataforma y
se decepciona uno cada vez mas de ver que falta de atención tienen así el usuario y principalmente de no tener un mejor soporte de ayuda a las personas que quieren tener un servicio con ustedes.

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[Translation - If I tried to subscribe to the PC game pass and not let the purchase end because he asked me for a verification code that would reach my cell number and did not arrive and it was from one moment to another that I check my bank account
and two payments appear from microsoft store and not even tell me what the payment is and look at the order history and nothing appears as if I had not made any purchase.

and when trying to make the refund of my money that microsoft store withdraws me from my account without authorization asks me for the registration number, which logically I do not have because it appears to me that I do not have any order placed but
the payment of two virtual purchases through from microsoft store if they appear in my bank account status and apart from that I find it disappointing that they do not have a more affordable means of contact to ordinary users who try to use the utility that
this platform can give and one is increasingly disappointed to see what lack of attention the user has, and mainly to not have a better support for people who want to have a service with you.]

Hey there ANDERSSON PINEDA,

Sorry to hear you have run into this problem, when you added the payment instrument did you attempt to buy anything or did these charges just happen randomly?

Take a look at your accounts
Purchase History and see if it shows any transactions and if there is you can always attempt to

request a refund for these transactions.

For more help of course you can always
Contact Xbox Support directly so that you can have an agent take a look at your account with you and further assist.

I hope this helps.

hola buen dia

de cuanto fue el cobro?

al ingresar una tarjeta se te hace un pequeño cobro para verificacion y si la quitas y la vuelves a meter te cobrara otra vez ese cobro dicen que luego se te regresa automaticamente pero la verdad las tarjetas que yo meti jamas me regresaron el cobro

suerte y saludos

Translation:

Hi good day

How much was the charge?

when you enter a card you are charged a small fee for verification and if you take it away and put it back in, you will be charged again that payment they say that it will be automatically returned to you but the truth is the cards that I put never returned
the payment

luck and regards

deberá llamar y ver si pueden ver la transacción en su cuenta

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[Translation - you should call and see if they can see the transaction in your account]

Si entiendo lo de llamar pero busco de soporte para colombia y no aparece ninguno no se si pudiera ayudarme que el numero para Colombia

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[Translation - If I understand what to call but I'm looking for support for Colombia and none appear, I don't know if you could help me that the number for Colombia]