Cobro indebido de xbox game pass para pc[Translation-Improper charge of xbox game pass for pc]

Hi Fellow gamer,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Solo para confirmar, estás usando la app de
Game Pass PC (beta) ? ya que la suscripción para PC no se verá directamente reflejada en la app de Xbox ni en la página de Xbox. En la tienda de MS si el juego no es para PC no aparecerá la opción. En ocasiones los juegos vienen con dos páginas de descarga
distintas, una para Xbox y otra para PC, solo asegurat que la opción de "disponible en: PC" aparezca.

[Translate]

Just to confirm, are you using the Game Pass PC (beta) app? because your PC subscription won't be directly reflected in the Xbox app or Xbox page. In the MS store if the game is not for PC the option will not appear. Sometimes games come with two different
download pages, one for Xbox and one for PC, just make sure that the "available on: PC" option appears.

La renovacion automatica se activa nuevamente cada que compras xbox live gold o game pass, siempre hay que ir a desactivarla después de hacer una compra de alguna membresía para que no se hagan cobros extras.

[Translation-Automatic renewal is activated again every time you buy xbox live gold or game pass, you always have to go to deactivate it after making a purchase of some membership so that no extra charges are made. ]

Hola ! recientemente (hoy) utilicé un código de tarjeta para xbox game pass pc y cuando lo usé decía que era una consola xbox game pass, así que no juego en consola sino en PC, ¿alguien puede ayudarme?
para cambiar la consola xbox game pass para pc game pass ??

Crea una cuenta en xbox.com y si no funciona llama l servicio técnico de xbox y te ayudarán, es gratis.

Si solo es el Game Pass para consola, hay algunos juegos que también puedes jugar en la PC. Solo los juegos que son parte del pase del juego y son títulos de Play Anywhere también se pueden jugar en la PC. De lo contrario, necesitarías el Ultimate Game Pass
o el Game Pass para PC. Puedes encontrar una lista de títulos de Play Anywhere en https://www.xbox.com/games/xbox-play-anywhere?xr=shellnav

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[Translation - f it's just the Game Pass for console, there are some games you can also play on PC. Only games that are part of the game pass and are Play Anywhere titles can also be played on PC. Otherwise, you would need the Ultimate Game Pass or
game pass for PC. You can find a list of Play Anywhere titles on https://www.xbox.com/games/xbox-play-anywhere?xr=shellnav]