Cobro doble -[Translation - Double charge]

Diego Garcia Morales · Jul 7, 2020

Hola buen día, quisiera saber qué puedo hacer para que me hagan el reembolso de 5 DLC´s que compre en la Tienda de Xbox One. Tenía registrado 2 tarjetas 1 Visa y 1 de PayPal y al hacer la compra en la tarjeta Visa, me cobraron los mismos DLC´S de igual manera
en la de PayPal. Primero compre un DLC del Naruto Storm 4 y los otros 4 son del Naruto To Boruto: Shinobi Strike. Quisiera saber qué puedo hacer para que me regresen el dinero de la tarjeta de PayPal ya que ya lo pague con la Visa. Ayuda por favooooooooor.
Gracias

-[Translation - Hello, good morning, I would like to know what I can do to get a refund of 5 DLC's that I bought in the Xbox One Store. I had 2 cards 1 Visa and 1 PayPal registered and when I made the purchase on the Visa card, I
they charged the same DLC´S in the same way in that of PayPal.
First buy a DLC from Naruto Storm 4 and the other 4 are from Naruto To Boruto: Shinobi Strike.
I would like to know what I can do to get my PayPal card money back since I already paid for it with my Visa.
Help please. Thank you]

:)

XBF Leo G

Hello Diego,

Thanks for posting on the Xbox forums. We understand that you are interested in learning how to request a refund for downloadable content. We have a support article that explains

how to request a refund. If the refund form is not available in your region, we suggest
reaching out to Xbox support. You can choose to request a call or live chat with an agent. Yo may need to adjust your selections to allow these options to appear. Be sure to let
us know the results Diego!

XBF Diego M

Hi Maria,

Thank you for coming to the forums today, I'd be happy to help.

First I suggest pulling up your order history and review it as the charges could be for Xbox Live and for Game Pass which are two different subscriptions. That is the most common reason for seeing two charges on the same day.

https://account.microsoft.com/billing/orders

If you notice that the two charges are for the same service and you only wanted one, then you can try contacting customer support for your region and ask about the refund process for your region.

Try this support channel first
https://support.xbox.com/contact-us, but if that doesn't work take a look at this thread for international support numbers and give customer support for your region a call.

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-suppport-international-phone-numbers/a7c6947b-825a-4e5c-a19e-c43912ae4015

XBF Chris J

Hello there,

Thank you for bringing this to our attention. Please visit
this link here to view all your transactions and details to verify what exactly is being charged. For assistance with billing and your account, I recommend
contacting us here
to speak with a live agent.

Hope this helps!

XBF Eladio M

Hey Axel

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently informing us about a duplicate charge on your account for a title you purchased.

The refund procedure has been streamlined to become more of a self-service option. In this instance, you would have to

request for a refundon your end.

This will allow you to reach out to the dept. that takes care of processing refund, which you will be able to continue providing feedback by replying to any emails they send you.

I hope this helps.

{Parity}

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

Cobro doble -[Translation - Double charge]