Cobro desconocido (Unknown Collection)

Hey there!

Sorry to her you are running into this issue with this transaction that came through. From what you are saying it looks like the transaction is not appearing on your accounts

Order History? If you do not see It on your order history then I would advise that you
Contact Xbox Support so that you can get further assistance in tracking down the origin of the transaction and so that you can get this resolved.

Please let us know if this has helped.

Web translation:

Unknown bank charge Xbox GamePass

Hello,

On the 13th, I paid for a GamePass and it was charged directly to the card account.
A few days later, without apparently doing anything, a new charge of the same amount appears in concept "free trial" (a little irony of concept for a charge)

Can someone explain to me why and how to return it?

Thank you.

Response:

Hi there,

please check the transactions at http://account.microsoft.com to see if it shows a reason for this.

If it doesn't then it is best to contact Xbox Support via Phone so they can take a deeper look into the issue and hopefully solve it where needed.

To contact Xbox Support use
http://support.xbox.com/contact-us

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having issues with your

Xbox Live Services click the link to go review what subscriptions you currently have active. You can monitor all your transactions by going here:
Microsoft Account Order History. If you do find the charge to be in error you can submit a
Xbox Refund Request form. Hope this helps.

If you failed to cancel the subscription they were just doing what you previously agreed to.

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

Si intente suscribirme a el game pass de pc y no de dejaba finalizar la compra por que me pedía un código de verificación que llegaría a mi numero celular y no llego y fue de un momento a otro que reviso mi cuenta bancaria y me aparece dos pagos de microsoft
store y ni si quiera me dice de que es el pago y miro el historial de pedidos y no aparece nada como si no hubiera hecho ninguna compra.

y al intentar hacer el reembolso de mi dinero que microsoft store me retira de mi cuenta sin autorizacion me pide el numero de registro, que por lógica no tengo por que me aparece que no tengo ningún pedido realizado pero el pago de dos compras virtuales
por medio de microsoft store si me aparecen en mi estatus de mi cuenta bancaria y aparte de eso me parece decepcionante que no tengan un medio de contacto mas asequible a los usuarios comunes que intentan utilizar a utilidad que puede dar esta plataforma y
se decepciona uno cada vez mas de ver que falta de atención tienen así el usuario y principalmente de no tener un mejor soporte de ayuda a las personas que quieren tener un servicio con ustedes.

____

[Translation - If I tried to subscribe to the PC game pass and not let the purchase end because he asked me for a verification code that would reach my cell number and did not arrive and it was from one moment to another that I check my bank account
and two payments appear from microsoft store and not even tell me what the payment is and look at the order history and nothing appears as if I had not made any purchase.

and when trying to make the refund of my money that microsoft store withdraws me from my account without authorization asks me for the registration number, which logically I do not have because it appears to me that I do not have any order placed but
the payment of two virtual purchases through from microsoft store if they appear in my bank account status and apart from that I find it disappointing that they do not have a more affordable means of contact to ordinary users who try to use the utility that
this platform can give and one is increasingly disappointed to see what lack of attention the user has, and mainly to not have a better support for people who want to have a service with you.]