cobro de 1 euro (1 Euro Collection)

I think you should put more info about your problem

no he comprado nada y en el historial tampoco sale nada en esa fecha

[Translation- I have not bought anything and in the record nothing comes out on that date ]

el dia 19 de febrero me cargaron en la tarjeta 1 euro y no he comprado nada

Translate: On February 19 I was loaded on the card 1 euro and I have not bought anything

Hola! Creo que si puede haber sido por el cambio de la tarjeta (modo de pago), a mi me tardaron aproximadamente 2 semanas en tener el reembolso. Saludos

Hello Ruben,

If you have not made this and it is not on your account. We recommend to request a call from support.

When you go to Contact Us to get it to request a chat follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Xbox Forum Team