Cobro bancario desconocido Xbox GamePass *Mod Translation: Bank Collection Unknown Xbox...

Web translation:

Unknown bank charge Xbox GamePass

Hello,

On the 13th, I paid for a GamePass and it was charged directly to the card account.
A few days later, without apparently doing anything, a new charge of the same amount appears in concept "free trial" (a little irony of concept for a charge)

Can someone explain to me why and how to return it?

Thank you.

Response:

Hi there,

please check the transactions at http://account.microsoft.com to see if it shows a reason for this.

If it doesn't then it is best to contact Xbox Support via Phone so they can take a deeper look into the issue and hopefully solve it where needed.

To contact Xbox Support use
http://support.xbox.com/contact-us

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having issues with your

Xbox Live Services click the link to go review what subscriptions you currently have active. You can monitor all your transactions by going here:
Microsoft Account Order History. If you do find the charge to be in error you can submit a
Xbox Refund Request form. Hope this helps.

Hey there!

Sorry to her you are running into this issue with this transaction that came through. From what you are saying it looks like the transaction is not appearing on your accounts

Order History? If you do not see It on your order history then I would advise that you
Contact Xbox Support so that you can get further assistance in tracking down the origin of the transaction and so that you can get this resolved.

Please let us know if this has helped.

esos cobros son solo para "probar" o verificar que la tarjeta acepte transacciones de compras online. deberian reintegrarlo en los siguientes dias. de no ser así, contacta a tu banco para resolver lo del cobro duplicado

[Translation-these charges are for "test" or verify that the card accepts online shopping transactions. should reintegrate it in the next few days. If not, contact your bank to resolve the duplicate charge ]

hola buen dia

de cuanto fue el cobro?

al ingresar una tarjeta se te hace un pequeño cobro para verificacion y si la quitas y la vuelves a meter te cobrara otra vez ese cobro dicen que luego se te regresa automaticamente pero la verdad las tarjetas que yo meti jamas me regresaron el cobro

suerte y saludos

Translation:

Hi good day

How much was the charge?

when you enter a card you are charged a small fee for verification and if you take it away and put it back in, you will be charged again that payment they say that it will be automatically returned to you but the truth is the cards that I put never returned
the payment

luck and regards