Cobranças[Translation-Charges]

Rhuan GabrielRibeiro Dos · Nov 11, 2019

Preciso pagar duas vezes uma quando compra e outra quando acaba?

[Translation-Do I have to pay twice once when you buy and the other when it's over?]

:)

XBF Brad A

Hi Rhuan,

As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue.

Thanks,

Brad

Onyx Is Here

If you opt to purchase a membership online then it is automatically set up to auto renew for you. You will only be charged for the next month.

If you turn off auto renew then you will only be charged for the one month when you place the order.

cristianosilveira2

eu já havia removido a cobrança automática, mesmo assim foi cobrado. quero o reembolso pois não usei

Translate-I had already removed the automatic charge, yet it was charged. I want the refund because I have not used

XBF Brad A

Hi Spectro,

Thanks for reaching out to the forums. I'm sorry to hear about the issue with the purchases.With the charge you didn't receive the CP for. Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

XBF Brad A

Hi Greeg,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

Cobranças[Translation-Charges]