cobranças a Mais.[Translation-More charges.]

SpectroDii · Jun 30, 2020

Boa tarde,No dia 27/06/20,fiz uma compra de CP para o jogo Call of Duty:Modern Warfare.

Eu estava com 300 CP e faltava 700CP para comprar o Passaporte para a 4 temporada.

então fiz uma compra de 15,80 para 500CP e outra de 8,00 Para 200CP para completar 1000CP para a comprar da temporada,mas quando fiz a compra dos 200CP,deu um erro no pagamento,então tentei
de novo e me cobraram 2x os 8,00 Reais ,como tivesse feito duas compra de 200CP.

E o mais estranho é que não recebi os CP a mais que me cobraram a Mais!

Percebi que recebi as cobranças no cartão de Crédito e também os pedidos no e-mail

Queria saber o que aconteceu? e porque me cobraram a Mais? por algo que nem ganhei!

e espero restarcimento do valor cobrado indevido.

Sei que é pela Activision as compras,mas pago pela Microsoft.

[Translation-Good afternoon, On 06/27/20, I made a purchase of CP for the game Call of Duty: Modern Warfare.I had 300 CP and I needed 700CP to buy the Passport for the 4 season.so
I made a purchase of 15.80 for 500CP and another of 8.00 For 200CP to complete 1000CP to buy it for the season, but when I bought the 200CP, there was an error in the payment, so I tried again and I was charged 2x 8.00 Reais, as if I had made two purchases
of 200CP.And the strangest thing is that I didn’t receive the extra CP that I was charged for!I realized that I received the credit card charges and also the orders in the emailDid you know what happened? and why I was charged more? for something I didn't
even win!and I expect reimbursement of the amount unduly charged.I know it's Activision purchases, but I pay for Microsoft.]

:)

XBF Brad A

Hi Spectro,

Thanks for reaching out to the forums. I'm sorry to hear about the issue with the purchases.With the charge you didn't receive the CP for. Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

XBF Brad A

Hi Rhuan,

As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue.

Thanks,

Brad

Onyx Is Here

If you opt to purchase a membership online then it is automatically set up to auto renew for you. You will only be charged for the next month.

If you turn off auto renew then you will only be charged for the one month when you place the order.

cristianosilveira2

eu já havia removido a cobrança automática, mesmo assim foi cobrado. quero o reembolso pois não usei

Translate-I had already removed the automatic charge, yet it was charged. I want the refund because I have not used

XBF Brad A

Hi Greeg,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

cobranças a Mais.[Translation-More charges.]