Cobrança -[Translation - Collection]

Você pode falar com o suporte para conseguir um reembolso

________________________________

[Translation - You can talk to support to get a refund.]

Hi Gislaine,

Thanks for reaching out to the forums. We understand you have issue with a charge. We recommend requesting a call from support. They will be able to assist you as they can look over the charge with you. We here on the forums are unable to do so.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hey pedroluiz9!

Thanks for reaching out to Xbox forums support.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and turn off the reoccurring payments for your subscriptions.




As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more.

Felix

Xbox forums support

Hi there hiagosilva1,



Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with a transaction on your Microsoft
Account. If you purchased a content on your account, please take a moment to
view your Xbox purchase
history online to confirm the purchase.

If the problem persists,
contact Customer Support
for further assistance. Unfortunately, here in forums we do not have any tools for billing or subscription issues.

Hope this helps.

Web translation:

Collection

I'm having a problem, forgot to turn off Xbox Live Gold auto-renewal, and now they're charging, what do I do to remove the charge?

Response:

Hi there,

the quickest way is to pay the amount due and after that cancel the subscription. Depending on how much of the the subscription remains (with the payment due) you might receive a partial refund.

For more information on how to solve a payment due issue see this link:

https://support.xbox.com/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription