Cobrança integral no primeiro mês de Game Pass Ultimate[Translation-Full charge in the...

Hi Bianca,

Thanks for reaching out to the forums. We understand you have issue with a charge. Unfortunately, we here on the forums do not have the tools to assist you. You will need to request a call from support to go over the charge with you.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

Hey CaioPereira

Thank you for taking the time to post this on the Xbox Forums. We understand you are inquiring about stacking your Xbox subscription.

Yes, as per the
Xbox Games Pass Ultimate page, it states "Maximum 36 months of redeemed Xbox Game Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console)."

I hope this helps.

Entendi, mas estou vendo que a assinatura ela custa R$40,00/ mês, se eu comprar 5 meses eu serei cobrado no final do primeiro mês, acrescentando assim +1 mês ou tem como eu comprar apenas 5 meses e não ser cobrado depois?

-[Translation - I understand, but I can see that the subscription costs R $ 40.00 / month, if I buy 5 months I will be charged at the end of the first month, adding +1 month or can I buy only 5 months and not be charged afterwards?]

O gamepass ultimate não da pra pavar dessa forma amigo, um mês promocional por R$1 ok, mas dois meses não, ele vai te cobrar o valor de um mês normalmente.

[Translation-The ultimate gameparse not to pavar this way friend, a promotional month for $1 OK, but two months no, it will charge you the amount of a month normally. ]

Você pagaria apenas por 1 mês de Ultimate. O ouro será atualizado uma vez que você já pagou por ele. Portanto, se você tiver 3 meses de ouro restantes e comprar 1 mês de Ultimate, você terá 4 meses de Ultimate após a conversão.

Se você adicionar um cartão e pagar 1 mês, será descontado o saldo do cartão na hora, mas podendo cancelar a cobrança automática a hora que quiser.

[translation-If you add a card and pay 1 month, you will be deducted from the card balance on time, but you can cancel the automatic charge at any time you want.]