Cobrança indevida

Possuo uma conta na microssoft, e ingressei no gamepass ultimate no plano em que o primeiro seria cobrado o valor de 1 real, cobrado esse valor de 1 real no mesmo instante foi cobrado o valor de 4 reais no cartão, como percebi que estava sendo cobrado
um valor diferente pelo serviço inicial, imediatamente pedi o cancelamento do serviço e o respectivo reembolso, porém, recebi o reembolso apenas de 1 real e não houve reembolso debitado do meu cartão sobre a compra 4 reais, que nenhum local da minha conta
faz menção ao pagamento ou reembolso dos 4 reais na minha conta da Microsoft nem mesmo no meu histórico de compras, nem ao mesmo no estorno do meu cartão só vejo o valor cobrado e pago no aplicativo do Nubank, por isso se tratar de um erro de cobrança e quero
pedir o estorno da compra do valor cobrado no cartão indevidamente. fico no aguardo o mas rápido possível pra resolver essa pendencia que cobrança indevida.

[Translation-I have an account in microssoft, and I entered the ultimate gamepass in the plan in which the first month would be charged the amount of 1 real and the rest would have the amount charged in the credit card, and after that period the amount
would be 39.90 monthly, as I had a value of 5 reais in the digital wallet of Microsoft itself , had the option to pay the initial amount with the money from the wallet and after that first month the amount would be paid with the credit card, however as soon
as I made the purchase of the service, was charged the amount of 1 real wallet and at the same time was charged the amount of 4 reais of the card, as I realized that was being charged a different amount for the initial service , immediately requested the cancellation
of the service and the respective refund, however, I received the refund only of the digital wallet (1 real) and there was no mention of the amount debited from the card on the purchase(4 reais), nowhere in my account does mention the payment or refund of
the 4 reais in my Microsoft account or even in my purchase history , I only see the amount charged and paid in the Nubank application, so I believe it is a payment error and would like to ask for the reversal of the purchase of the amount charged on the card.]

:)