Cobrança Indevida no Xbox Game Pass para PC[Overcharging on Xbox Game Pass for PC]

GustavoCampagnoli · Sep 3, 2020

Por algum motivo, no momento em que assinei o Xbox Game Pass para PC (Beta), recebi cobranças que acredito serem indevidas na fatura* do meu cartão de crédito. A primeira no valor de R$4 (quatro reais) e a segunda no
valor de R$1 (um real). Estranhei, pois o valor que eu estava esperando pagar era o de R$1 (um real) no primeiro mês

[Translation - For some reason, when I signed up for the Xbox Game Pass for PC (Beta), I received charges that I believe are undue on my credit card statement *. The first in the amount of R $ 4 (four reais)
and the second in the amount of R $ 1 (one real). I was surprised because the amount I was expecting to pay was R $ 1 (one real) in the first month]

:)

XBF Ezra G

Hello GustavoCampagnoli,

Thank you for your post. I understand you are experiencing an issue with multiple charges on your account for a subscription. Please visit the

Refund Request page to address any charges you did not intend or use the
Contact Us portal to speak to an agent.

I hope this helps.

XBF Brad A

Hello Silva,

Thanks for reaching out to the forums. We see you have a question on a charge. If you check the 4$ charge. This would be for verification purposes. This charge will be returned to you within the next few days.

Thanks,

Brad

Pablo Alvaradoalvara

Hola ! recientemente (hoy) utilicé un código de tarjeta para xbox game pass pc y cuando lo usé decía que era una consola xbox game pass, así que no juego en consola sino en PC, ¿alguien puede ayudarme?
para cambiar la consola xbox game pass para pc game pass ??

Crea una cuenta en xbox.com y si no funciona llama l servicio técnico de xbox y te ayudarán, es gratis.

XBF Ezra G

Hi Alessandro,

Thanks for your post. I understand you are experiencing an issue with a purchase for Xbox Game Pass that you made on your account was not charged the proper promotional price. To resolve this, please check out our

Refund Request page to fill out a refund request, if the issue persists, please use the
Contact Us portal to speak to an agent.

Please keep us updated.

k1Helix z

Solo para confirmar, estás usando la app de
Game Pass PC (beta) ? ya que la suscripción para PC no se verá directamente reflejada en la app de Xbox ni en la página de Xbox. En la tienda de MS si el juego no es para PC no aparecerá la opción. En ocasiones los juegos vienen con dos páginas de descarga
distintas, una para Xbox y otra para PC, solo asegurat que la opción de "disponible en: PC" aparezca.

[Translate]

Just to confirm, are you using the Game Pass PC (beta) app? because your PC subscription won't be directly reflected in the Xbox app or Xbox page. In the MS store if the game is not for PC the option will not appear. Sometimes games come with two different
download pages, one for Xbox and one for PC, just make sure that the "available on: PC" option appears.

Cobrança Indevida no Xbox Game Pass para PC[Overcharging on Xbox Game Pass for PC]