Cobrança indevida [Improper collection]

RodrigoTeixeira4 · Oct 15, 2019

Foram feitas diversas compras na microsoft / xbox sem minha autorização. Não consegui contato com a empresa nem uma forma de cancelar tais compras. Aguardo retorno

[Translation-Several purchases were made on Microsoft/Xbox without my permission. I couldn't get in touch with the company or a way to cancel such purchases. I await return]

:)

Az1z Anzar1

Olá TchiagoS., aqui nessa página você encontrará uma solução para seu problema.

https://support.xbox.com/pt-BR/browse/billing

Se ainda houver alguma dúvida, bem no final da página tem a opção Fale Conosco, pode

ser bem útil se você não encontrar seu problema listado.

Se precisar é só chamar.

Atenciosamente

Translation: [Hello TchiagoS., here on this page you will find a solution to your problem.

https://support.xbox.com/pt-BR/browse/billing

If There is still any doubt, right at the bottom of the page you have the Contact Us option, you can

Be very useful if you do not find your problem listed.

If you need anything, just call.

Best regards]

Revocke

Olá Heitor, tudo bem?

Para cobranças indevidas indico que você entre em contato com o suporte da Microsoft.

https://support.xbox.com/pt-BR/browse/billing

Você pode ver o seu histórico de pedidos no link abaixo:

https://account.microsoft.com/billing/orders

Espero ter ajudado!

[Translation -

Hello Hector, all right?

For undue charges, please contact Microsoft support.

https://support.xbox.com/pt-BR/browse/billing

You can see your order history from the link below:

https://account.microsoft.com/billing/orders

I hope I helped!]

XBF Nestor S

Hey Bird thanks for taking the time to bring this issue to us!

We suggest signing into your
Microsoft account and removing the payment instrument from there, what can be stopping you from removing said card is that the auto-renewal is set to on or there might be a pending balance. Also from the account you can check the Order History to see all
the charges made on the account. Give it a shot and let us know how it goes!

XBF Steven R

Hey there RobertoAvellar,

Thanks for reaching out to the Forums for action concerning this issue. I can totally understand any confusion/frustration experienced during this issue. Unfortunately no on the Forums has access to anyone's account information. If you received a charge,
I strongly suggest attempting a
refund request or contact
customer support directly.

Hope this information proves helpful.

Thanks!

Radiant Sword X

Hi. You will need to contact Xbox.com Support section and fill out a form to deal with the problem.

Oi. Você precisará entrar em contato com a seção Suporte do Xbox.com e preencher um formulário para lidar com o problema.

Cobrança indevida [Improper collection]