Cobrança indevida. [Improper charge.]

Você deve tentar ir para a página da conta no site da Microsoft. De lá navegar para o topo da página onde diz "Pagamento e Faturamento." Você deve clicar em "Order History," isso deve mostrar-lhe a natureza do seu encargo. Para mais perguntas, entre em contato
ou veja a página de reembolsos digitais nos links abaixo.

https://beta.support.xbox.com/contact-us

https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

[Translation-You should try to go to the account page on the Microsoft website. From there navigate to the top of the page where it says "Payment and Billing." You must click on "Order History," this should show you the nature of your charge. For
more questions, please contact or see the digital refunds page in the links below.]

Hi Greeg,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Olá TchiagoS., aqui nessa página você encontrará uma solução para seu problema.

https://support.xbox.com/pt-BR/browse/billing

Se ainda houver alguma dúvida, bem no final da página tem a opção Fale Conosco, pode

ser bem útil se você não encontrar seu problema listado.

Se precisar é só chamar.

Atenciosamente

Translation: [Hello TchiagoS., here on this page you will find a solution to your problem.

https://support.xbox.com/pt-BR/browse/billing

If There is still any doubt, right at the bottom of the page you have the Contact Us option, you can

Be very useful if you do not find your problem listed.

If you need anything, just call.

Best regards]

Olá Heitor, tudo bem?

Para cobranças indevidas indico que você entre em contato com o suporte da Microsoft.

https://support.xbox.com/pt-BR/browse/billing

Você pode ver o seu histórico de pedidos no link abaixo:

https://account.microsoft.com/billing/orders

Espero ter ajudado!

[Translation -

Hello Hector, all right?

For undue charges, please contact Microsoft support.

https://support.xbox.com/pt-BR/browse/billing

You can see your order history from the link below:

https://account.microsoft.com/billing/orders

I hope I helped!]

Hey Bird thanks for taking the time to bring this issue to us!

We suggest signing into your
Microsoft account and removing the payment instrument from there, what can be stopping you from removing said card is that the auto-renewal is set to on or there might be a pending balance. Also from the account you can check the Order History to see all
the charges made on the account. Give it a shot and let us know how it goes!