Cobrança indevida[Improper billing]

Hello EricFerreira1,

Thank you for your post. I understand you are experiencing an issue with your Game Pass subscription. The reference promotion can only be obtained once per account, this means after the first month the subscription will be charged at full price.

I hope this information helps.

Hi Thiago,

I would suggest that you look at your account history here
https://account.microsoft.com/billing/orders/to see what the charges are.

Hi there,

You can always check your order history if anything ever looks odd. Below is how to:

View your Microsoft Store order history online or on your Xbox One console. You'll see purchases for things like apps, games, and subscriptions such as Office 365 and Xbox Live.MicrosoftStore
order history online or on your Xbox One console. You'll see purchases for things like apps, games, and subscriptions such as Office 365 and Xbox Live.

Online

• To see your order history online, sign in to the Order
  history page using the Microsoft account you used to make the purchase.
  
  • To view and print payment details for a specific order, select Details on
    your Order historyhistorypage.
    
  • To change how you pay, switch plans, cancel, or turn recurring billing on or off,
    select manage subscriptions.
    If you need help, see Change how you pay for a Microsoft subscription.
    
  • If you don't see what you're looking for on the Order history page,
    make sure that you're signed in to the account you used to make the
    purchase. If you have more than one Microsoft account, sign in to each one to check your order history. You can also try using the Show and From filters
    at the top of the page.
    
  • If you see unexpected purchases in your order history, see What
    to do about unexpected charges from Microsoft to get help.
    
• Looking for a refund? Learn more about refunds from Microsoft.

On Xbox One

• To see your order history on your Xbox One console:
  
  • Press the Xbox buttontoopen
    the guide. Make sure that you are signed in with the Microsoft account that made the purchase.
  • Select Settings > Account > Order
    history.

Info here: https://support.microsoft.com/en-us/help/4027310/microsoft-store-view-your-order-history

Xbox Support: https://support.xbox.com/en-US/contact-us

Best,

Nozzle

Então,

No histórico da minha conta, consta apenas o valor de R$ 1,00. Porém o débito no cartão foi feito de R$ 1,00 e R$ 4,00.

Só queria saber de onde surgiu esses R$ 4,00.

Obrigado!

[Translation - So,

In my account history, it's only $ 1.00. But the debit on the card was made $ 1.00 and $ 4.00.

Just wanted to know where this R $ 4.00 came from.

Thank you!]

Hi chagaspaz,

Thanks for reaching out to us regarding the 4 charges for Xbox Game Pass and Xbox Live Gold. In
regards to reversing the payment, you would need to submit a refund request at,
Subscription
Refund Webform. If there are issue filling out the form due to region or language then please
contact our Live Support team.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions
on how to keep track of the status of your request.



If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation
email sent to you. Our dedicated team is ready to assist you.

Thank you