cobrança indevida [Improper billing]

chagaspaz rodrigues · Nov 17, 2018

Fiz a assinatura da Live e no Game Pass (assinatura mensal) em seguida tentei entrar na Live porem recebi a mensagem de que eu não havia assinado, fiz novamente o processo de assinatura. Após feito o processo pela segunda vez entrei no gerenciamento
de contas para ver se não haviam me cobrado duas vezes por uma assinatura tanto na Live quanto no Game Pass, e sim, foi cobrado 4 vezes. Gostaria de saber como proceder para que haja o ressarcimento de uma assinatura pois recebi a mensagem de que eu ainda
não estava inscrito na Live me obrigando a fazer a assinatura novamente mas ,mas o cartão não é aceito ,mas foi descontado do cartão 4 vezes...dia 12/11 16/11 e dia 17/11

[Translate - I signed up for the Live and Game Pass (monthly subscription) then I tried to enter Live but I received the message that I had not subscribed, I did the signing process again. After the process the second time I went into the account
management to see if they had not charged me twice for a subscription in both Live and Game Pass, but yes, it was charged 4 times. I would like to know how to proceed for the reimbursement of a subscription because I received the message that I was not enrolled
in Live forcing me to do the subscription again, but the card is not accepted, but was deducted from the card 4 times .. .day 12/11 16/11 and day 17/11]

:)

mayamemartins · Nov 17, 2018

Cobrança indevida [Translation - Improper collection]

Assinei o gold por um mês com preço promocional de R$ 2,00 mais além desse valor foi lançado mais R$ 4,00 reais em meu cartão e pior agora não tem nenhum meio de fazer a reclamação o chat simplesmente não funciona um absurdo para vender tudo é simples e
rápido mas resolver problemas aparece a mensagem estamos com problemas técnicos.

________________________________________________________

[Translation -

I signed the gold for a month with promotional price of R $2.00 plus that value was released plus R $4.00 Real on my card and worse now has no means of making the complaint the chat simply does not work absurd to sell everything is simple and fast but solve
PRoblems appears the message we are having technical problems.]

XBF Crystal P · Nov 17, 2018

Cobrança indevida [Translation - Improper collection]

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your subscription on your
account.

For any billing or subscription issues, I would recommend to
contact Customer Supportfor
further assistance.

Hope this helps.

XBF Jasmine Z · Nov 17, 2018

Hi chagaspaz,

Thanks for reaching out to us regarding the 4 charges for Xbox Game Pass and Xbox Live Gold. In
regards to reversing the payment, you would need to submit a refund request at,
Subscription
Refund Webform. If there are issue filling out the form due to region or language then please
contact our Live Support team.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions
on how to keep track of the status of your request.

If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation
email sent to you. Our dedicated team is ready to assist you.

Thank you

XBF Ezra G

Hello EricFerreira1,

Thank you for your post. I understand you are experiencing an issue with your Game Pass subscription. The reference promotion can only be obtained once per account, this means after the first month the subscription will be charged at full price.

I hope this information helps.

Phoenix_Reins

Hi Thiago,

I would suggest that you look at your account history here
https://account.microsoft.com/billing/orders/to see what the charges are.

At the Nozzle

Hi there,

You can always check your order history if anything ever looks odd. Below is how to:

View your Microsoft Store order history online or on your Xbox One console. You'll see purchases for things like apps, games, and subscriptions such as Office 365 and Xbox Live.MicrosoftStore
order history online or on your Xbox One console. You'll see purchases for things like apps, games, and subscriptions such as Office 365 and Xbox Live.

Online

To see your order history online, sign in to the Order
history page using the Microsoft account you used to make the purchase.
- To view and print payment details for a specific order, select Details on
  your Order historyhistorypage.
- To change how you pay, switch plans, cancel, or turn recurring billing on or off,
  select manage subscriptions.
  If you need help, see Change how you pay for a Microsoft subscription.
- If you don't see what you're looking for on the Order history page,
  make sure that you're signed in to the account you used to make the
  purchase. If you have more than one Microsoft account, sign in to each one to check your order history. You can also try using the Show and From filters
  at the top of the page.
- If you see unexpected purchases in your order history, see What
  to do about unexpected charges from Microsoft to get help.
Looking for a refund? Learn more about refunds from Microsoft.

On Xbox One

To see your order history on your Xbox One console:
- Press the Xbox buttontoopen
  the guide. Make sure that you are signed in with the Microsoft account that made the purchase.
- Select Settings > Account > Order
  history.

Info here: https://support.microsoft.com/en-us/help/4027310/microsoft-store-view-your-order-history

Xbox Support: https://support.xbox.com/en-US/contact-us

Best,

Nozzle

ThiagoSantos31

Então,

No histórico da minha conta, consta apenas o valor de R$ 1,00. Porém o débito no cartão foi feito de R$ 1,00 e R$ 4,00.

Só queria saber de onde surgiu esses R$ 4,00.

Obrigado!

[Translation - So,

In my account history, it's only $ 1.00. But the debit on the card was made $ 1.00 and $ 4.00.

Just wanted to know where this R $ 4.00 came from.

Thank you!]

XBF Jasmine Z

Hi chagaspaz,

Thanks for reaching out to us regarding the 4 charges for Xbox Game Pass and Xbox Live Gold. In
regards to reversing the payment, you would need to submit a refund request at,
Subscription
Refund Webform. If there are issue filling out the form due to region or language then please
contact our Live Support team.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions
on how to keep track of the status of your request.

If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation
email sent to you. Our dedicated team is ready to assist you.

Thank you

cobrança indevida [Improper billing]