cobranca indevida [improper billing]

Boa noite !

meu nome é Sandro e verifiquei que no cartão que são feitas as cobranças mensais da minha Live que veio uma cobrança de 29,00 no dia 28 de setembro , sendo que dia 14 de setembro já tinham mandado esse valor para o cartão de cobrança . gostaria que alguém
me desse alguma explicação desse valor ter vindo duas vezes .

Translation: [ Good evening!

my name is Sandro and I noticed that on the card that are made the monthly charges of my Live that came a charge of 29.00 on September 28, and that on September 14 had already sent that amount to the billing card.
I would like someone to give me some explanation of this value coming twice.]

:)

 

Improper billing

Day 23/12/17, I canceled my xbox live gold, today I received the news that xbox live gold has been renewed anyway and I am being charged for it.

 

Improper billing

I am subscriber of Xbox Live and the next bill (08/2015) of my credit card, is consisting charging for MICROSOFT XBOX OFFICE, product or service unknown to me and never wanted to get. Such misappropriation should be canceled.

 

Hi Sandro!

I'm sorry to hear that happened. I would suggest to contact Live Support since they have further tools to review your account to see why there was multiple charges.



The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(billing) and just pick a contact method
(request a call from support or Chat is faster).

 

Please write only in English for the best help. If you do not know English, please use Google Translator.