Cobrança indevida diariamente [Mod Translation - Daily unauthorized charge]

glauciafelix · Sep 16, 2020

Boa noite,

Foi realizado no dia 07/08/20 uma compra do XBOX LIVE GOLD no valor de R$69,00 pelo meu cartão de Crédito. Agora esta sendo cobrado diariamente valores indevidos que não faziam pacote XBOX LIVE GOLD e não feita nenhuma compra de outro produto
Microsoft.

Solicito o cancelamento e reembolso dos valores indevidos!

Fico no aguardo para o retorno o mais breve possível, poi, estes valores indevidos não estavam inclusos no meu orçamento.

Glaucia Alessandra Felix de Oliveira.

[Mod Translation - Good evening,

On 08/07/20 a purchase of XBOX LIVE GOLD in the amount of R $ 69.00 was made by my Credit Card.
Now it is being charged daily improper values that did not make XBOX LIVE GOLD package and no purchase of another Microsoft product was made.

I request the cancellation and refund of unwarranted amounts!

I look forward to returning as soon as possible, as these undue amounts were not included in my budget.

Glaucia Alessandra Felix de Oliveira.]

:)

glauciafelix

Boa noite.

E qual é o procedimento, como devo fazer a solicitação, preciso resolver está situação o mais rápido possível.

Me encaminhe um contato que possa falar .

[Mod Translation - Good night.

And what is the procedure, how should I make the request, I need to resolve this situation as soon as possible.

Send me a contact who can talk.]

XBF Eladio M

Hey Glaucia

Thank you for taking the time to reply to this thread.

You can go through your
Order history, and by selecting the specific item, you would be able to request for a refund this way.

Xbox customer support is unable to process a refund for you directly, however, if you so prefer, you can
contact support to further inqnuiring about the charges on your account.

I hope this was able to clarify further on this matter.

XBF Eladio M

Hey Glaucia

Thank you for taking the time to post this on the Xbox Forums. We understand you are requesting for a refund for some unauthorized charges on your account.

The refund procedure has been streamlined to become more of a self-service option.

This means that you would have to request a
refund for your subscription. Keep in mind that you need to be signed into the correct account in order to see the eligble charges on your account.

I hope this helps.

XBF Brad A

Hi Greeg,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

claobv

COBRANÇA INDEVIDA . EU NÀO AUTORIZEI UMA COBRANÇA NO MEU CARTÀO DE CRÉDITO DIA 09/09 U$39,35 . QUERO MEU DINHEIRO DE VOLTA .

I WANT MY MONEY BACK. XBOX LIVE USED MY CREDIT CARD WITHOUT MY AUTHORIZATION. I WANT MY MONEY BACK. [Mod removed]

Cobrança indevida diariamente [Mod Translation - Daily unauthorized charge]