Cobrança indevida de Filme completo Pantera Negra [Translation - Improper collection of...

Hi Microsoft suport,

I follow all instruccions and answer the questions, but at the end click the link above and not exist the page. Do you check before I ask you?

Segui todas as instruções e respondi as perguntas, porem ao final no link do site não existe a página. Vc conferiram antes de me enviar a resposta?

Request a refund for a digital purchase Etapa 4: I didn’t make this purchase Etapa 5:
Submit a refund request

Follow the link below and enter the details of this purchase to generate a refund request.

Request a refund.

https://support.xbox.com/forms/requestrefund

https://support.xbox.com/Error?errorCode=404&path=/pt-BR/forms/requestrefund&cv=ZQnCC03CC0OrmWCZ.0.0

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Ops! O que aconteceu com essa página? Mudamos algumas coisas de lugar.
A página que você procura pode ter um novo local ou não estar mais disponível. O que você pode fazer:

• Comece novamente em sua página inicial.
• Verifique se você está usando o site do seu país ou sua região.

Obrigado pelo retorno. A dúvida é onde acho o recurso de reembolso. Tem um site, link, telefone, email? Se entro em contato aqui é por que não achei esse recurso. Poderia por gentileza detalhar onde achamos esse recurso de reembolso no site da Microsoft
ou console Xbox 360?

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[Mod Translation - Thanks for the comeback. Doubt is where I find the refund feature. Do you have a website, link, phone, email? If I contact you here, it's because I didn't find this feature. Would you kindly detail where we found this refund feature
on the Microsoft website or Xbox 360 console?]

Infelizmente você tem que usar o recurso de reembolso pedido como não podemos emiti-los a partir daqui. Também você pode ter que pedir que uma pessoa de suporte local chamá-lo

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[Mod Translation - Unfortunately you have to use the requested refund feature as we cannot issue them from here. Also you may have to ask a local support person to call you]

Hi Iban,

We apologize the refund request form did not work. It's not available in all regions. In your case its best to contact Xbox Live Support and request it through a representative from your region. They will direct you with the correct way to request a refund
from your country.

1. Contact us here
2. Select My account
3. Say No thanks to the virtual agent
4. Select Error Messages and codes.
5. Select show contact options and go to step 4
6. Select request a callback from support

I hope this helps.

Hi Iban,

Thanks for reaching out to us in the forums with this issue.

In regards to reversing the payment, you would need to submit a refund request.



Click here to learn How
to complete the refund request form.



After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
Our dedicated team is ready to assist you.

I hope that this helps out.