Cobrança Indesejada (Unwanted Charging)

McR0dr1gu1nh0 · Jul 27, 2019

Boa noite, gostaria de saber se vocês poderiam retirar uma cobrança referente a (xbox game pass - 3 meses) que esta tentando passar no meu cartão porem eu esqueci de tirar e nem estou usando o produto, eu usei os 3 meses que comprei e depois como não estava
mais jogando no xbox eu esqueci de retirar a renovação automática e agora veio na minha fatura porem não passou, só que eu não consigo tirar da renovação por conta que tem que ser pago e eu não quero pagar por que não estou usando.

Translation:

Good night, I would like to know if you could withdraw a charge for (xbox game pass - 3 months) that is trying to pass on my card but I forgot to take and I'm not using the product, I used the 3 months I bought and then
as I was no longer playing on xbox I forgot to remove the automatic renewal and now it came to my bill but it didn't pass but I can't get the renewal because it has to be paid and I don't want to pay because I'm not using it.

:)

M3tal Daz3

If you have overdue payments, first you have to settle what you owe in order to have the possibility to cancel your current membership.

Flymonkey102

When you go to Contact Us to request a callback, follow these steps:

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Once they call, explain the issue and they will be able to help you.

Daz.2

No refund on a digital game 2 days after it was charged to me. Thats ridiculous. Evan after knowing I bought the CD and was trying to install it. Seeing what Playstation has to offer I think. Dont trust microsoft with my money any more.

Juice Man 7777

Make sure your address information matches your address information for the card you are using, and as far as charges, it usually takes about 48 hours for charges to be reversed

AridLizard

have a look at your order history at the following link

https://account.microsoft.com/billing/orders/

see if the multiple purchases show there.

if they do and there is a refund option, click that on the unwanted items.

if they don't show there go to https://beta.support.xbox.com/contact-us and click the contact us button.

select Family and online safety as the category then select I want to protect my account as the topic.

click Next then skip the Covid notification.

scroll to the bottom and select Chat online or Request a call.

this will get you through to Support and hopefully they will be able to make sure you don't get overcharged

Cobrança Indesejada (Unwanted Charging)