Cobrança [Edit - Translation] - Collection

BielRMMS2023TCG · Dec 8, 2018

Estou com um problema, eu esqueci de desativar a renovação automática da Xbox Live Gold, e não consigo cancelar a assinatura, não tenho como pagar agora também, oque faço para tirar a cobrança ? Pois eu nao quero uma assinatura agora, Obrigado.

[Edit - Translation] - I have a problem, I forgot to disable the automatic renewal of Xbox Live Gold, and I can not unsubscribe, I can not pay now too, what do I do to take the charge?
Well, I do not want a subscription now, thank you.

:)

XBF Chris J

Hello there,

Thank you for posting here on the Xbox forums. I recommend starting by
cancelling your subscription. Afterwards, you should seek support from a live agent to go over your account with you. Any possible options will be given to you over the phone or through chat support.

Contact us here
Select My Account
Say No thanks to the virtual agent
Select Error Messages and codes
Skip step 3 and go to step 4
Select request a callback from support

Hope this helps!

XBF Chris J

Hello Gabriel,

Looks like you have been answered on
your other post here! I will be looking this thread. Any further support should be seeked through your other post.

Thank you for posting on Xbox forums!

VampyOcean1520

Você pode falar com o suporte para conseguir um reembolso

________________________________

[Translation - You can talk to support to get a refund.]

XBF Brad A

Hi Gislaine,

Thanks for reaching out to the forums. We understand you have issue with a charge. We recommend requesting a call from support. They will be able to assist you as they can look over the charge with you. We here on the forums are unable to do so.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

XBF Felixx P

Hey pedroluiz9!

Thanks for reaching out to Xbox forums support.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and turn off the reoccurring payments for your subscriptions.

As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more.

Felix

Xbox forums support

Cobrança [Edit - Translation] - Collection