Cloud sync isn’t working

Hello TROYBAISCH,

Thank you for posting in the Microsoft Community.

We apologize for the inconvenience and frustration this has caused you. We understand that you have lost both your local and cloud saves for the past month, despite playing and saving regularly on your Series X. We also understand that you have tried several troubleshooting steps, such as deleting and reinstalling the game, and using cloud gaming only, but none of them have resolved the problem. We appreciate your feedback and we are aware that some other users have reported similar issues with Starfield on the Series X. In the meantime, please do not delete any more data from your console or cloud storage, as it may affect the recovery process.

Here are some steps you can try to resolve it:

- Check the Xbox Live service status and see if there are any outages or maintenance that could affect cloud syncing. You can do this by visiting Xbox Status | Xbox Support

- Clear the local saved games cache on your console. To do this, go to Settings > System > Storage > Clear local saved games. This will not delete any of your cloud saves, but it will force your console to sync with the cloud again.

- Power cycle your console by holding the Xbox button on the front of the console for 10 seconds, then unplugging the power cord for 30 seconds. This will clear any temporary files and refresh your console's connection.

- Try playing Starfield offline and see if your local saves are restored. To do this, go to Settings > Network > Network settings > Go offline. Then launch Starfield and load your game. If you see your recent saves, you can go back online and try syncing them with the cloud.

- If none of these steps work, you may need to contact Bethesda support and report the issue with Starfield. They may have more specific solutions or updates for this game. You can reach them at Home - Bethesda Support

I hope this helps. Please let me know if you have any other questions or concerns. I appreciate your cooperation and understanding. Have a great day!

This moderator is clearly copying and pasting old data from the Xbox One days. This troubleshoot doesn’t work on Xbox Series X or S consoles.

“Cloud saved games” isn’t an option anymore.

I can’t find how to force a cloud sync. I can’t play Starfield on my other console in another room because the data won’t sync.

What’s the point of cloud saving if it doesn’t actually save???

I am running into the exact same issue. I’ve had no problem with early access, but last night my cloud sync isn’t working at all. I log into the game and it only gives me the option to start a new game. I am 20+ hours in, so I really don’t want to do that.

Hello!

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Thank you for understanding.

We appreciate you sharing this with us and for carefully documenting the steps you took to address the issue and the outcomes. Our development team has to look into this matter more, in my opinion. Please report your case to Xbox Feedback so that we can work with you to remedy this problem. You can provide the Xbox development team with feedback and suggestions through the Xbox Feedback portal. By submitting your case to Xbox Feedback, you'll contribute in our ability to rapidly investigate and resolve the issue.

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