Cloud Saved Games - Sorry, cloud storage isn't available. Status code: 83860009

Solution

Copy to USB or HDD, load game and play. This will create a newer save game on USB. Exit to settings > storage and move save game from USB to Cloud Storage. Launch game, you should see Syncing cloud storage and then select Cloud storage. Game works fine now.

Hey there Ramos,

Sorry to hear you're having issues with your Cloud Saving.

There is a game save stored in the cloud, but cloud save storage is not active on this console.



To turn on cloud storage on this console: From the Dashboard > Settings > System > Storage > Cloud Saved Games > Enable Cloud Saved Games.

You may also want to check out our
Cloud Storage Troubleshooter.

Please let us know how that goes.

Oops forgot the link regarding cloud storage sorry

-

support.xbox.com/.../cloud-save-games

Hi

Hope this helps, and sorry for copying text from article.

Saved games are automatically stored in the cloud while you're connected

to Xbox Live. You don't have to select cloud storage. If you sign in to

a different Xbox One console, your saves are available from that

console when you sign in with your Xbox profile.

Do I need an Xbox Live Gold subscription to use cloud storage?
No. Anyone who is signed up for the Xbox Live service can store their saved games in the cloud.

Hi NicoleBielby,

Unfortunately there is no access to the cloud saves as the account does the saving automatically when connected to the Xbox Live service.

"Saved games are automatically stored in the cloud while you're connected to Xbox Live. You don't have to select cloud storage. If you sign in to a different Xbox One console, your saves are available from that console when you sign in with your Xbox profile.

So, technically you can't really access the cloud storage as it is automatically updated as long as you're connected to Xbox Live. So whichever game you want to save to the cloud is already saved and updated to your cloud. Your cloud storage is limited to
how much storage your console has because the cloud storage grows as your game library grows. It's not necessarily a storage that adds to your console's storage. It's more like a vault that holds your saved games, so if something happens to the saved data
on your Xbox, you can sync that same data back from the cloud in the event if you have to delete it locally from the hard drive.

Our article about
Cloud Saved Games further details more information about cloud storage. I hope that helps!

" via XBF Diego M from Microsoft Team.