Cloud problems

Hi there Mack, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Don't worry, it's a problem currently affecting everyone, including myself. On the Xbox Cloud Gaming website, the "Play" button appears disabled, and when attempting to run a cloud game from the Xbox App on PC, it automatically closes instantly.

Xbox announced moments ago that it's a widespread emerging issue, as you can see for yourself in the following link:

https://support.xbox.com/xbox-live-status

Given that the problem has been officially acknowledge by Xbox, we just need to be patient and wait for Xbox engineers to resolve the issue. They are actively working on fixing it as soon as possible. To check for updates on the progress or to find out when the problem is resolved, you can revisit the website link I shared earlier.

It's important to note that in this public forum, we are just players like you trying to help and guide other players.

I appreciate your understanding, and let's hope they resolve the issue soon.

Kind regards,
Gerardo.

Hi Film! That sounds super annoying. I'm wondering if it wasn't something connection or profile specific. The next time it gives you shenanigans, can you please try rebooting your home network, and then re-downloading your profile through the Sign In
screen?

Hey there xFREEZYHORNETx

Thanks for reaching out to the Forums for advice on how to hopefully get your console to let you play your backwards compatible titles appropriately. I can totally understand how this could be pretty confusing. I suggest downloading your 360 profile from
Xbox live from the Xbox 360 guide while you're in the Xbox 360 game by pressing the
View and Menu buttons
at the same time, then selecting Download profile.

When you get the chance, give that a shot and let us know how that helped.

Thanks!

Heya!

For altering or troubleshooting Xbox 360 Cloud saves let's have you follow the

Troubleshoot cloud storage guide.

Post back and let us know how that goes!

You need to save to the cloud on your Xbox 360 to have access to backwards compatible game saves.

Hi,

thanks for the answer but the last access I didn't do on the xbox 360, but on the old One that I now gave back for the X.

I don't know how resolve.