Cloud gaming won't work at all. I have a Samsung 21 Ultra and connected my controller. The...

I have the same issue:

* the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

* the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

The result is always the same:

* The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
* But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.

Hi Kaissa,

As explained above, keyboard and mouse unfortunately isn’t compatible with Cloud gaming at the moment. There are various controllers that are supported, though.

Refer to this guide:

Cloud gaming with the Xbox app on your smart TV | Xbox Support

which includes a section confirming what controllers are compatible and how to connect a controller to your smart TV

Also see:

Cloud gaming with Xbox | Xbox Support

How to use Gaming Hub on your Samsung Smart TV | Samsung Support

Hope this helps.

I have same exact issue with my Samsung Galaxy s21 Ultra. Game pass mobile app used to work fine, I upgraded my main account to Game Pass Ultimate, and the mobile app crashes immediately. I just tried the airplane mode and wifi reconnect, and the app will now stay connected.

I've the same issue with Samsung S23 Ultra+Gamesir X2 Pro(xbox) controller. Neither the app not the web versioned(installed) won't rotate. I tried it with my previous phone Huawei P30 Pro had the same problem there too.

I reinstalled several times but had no success.

Samsung galaxy Note 20 ultra 5G ,i did it, but not work