Cloud gaming on iPad issues

Trvis · Apr 14, 2022

Hi there,

I’m having issues getting games to load using my iPad on cloud gaming.

I’m all logged in, and have attempted opening a few different games, always met with a we’ll be right back error.

I have tried a wifi connection and a 4G connection, and I’m still getting the same error.

If anyone has had this problem and knows how I could go about fixing it, your help would be greatly appreciated.

Thanks, Travis

:)

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Travis, how are you today my friend? Hope you're well.

Travis, I just tested it on my iPhone, and it worked.

Tested via the created Xbox Xcloud Icon from Safari and also via google chrome browser. :/

Please, try to sign out from your account and recreate the Xcloud icon from Safari and try it again, please.

CarTzy

Hello C K4,

I wont be able to confirm if this is a bug or not since there is no announcement or similar post to this. I suggest you report this problem to Xbox instead.

You can report your issue by using the Report a Problem app on Xbox consoles or the Windows Feedback Hub on Windows devices. To report a problem on console:

Press and hold the Xbox button , and then select Report a problem to launch the app. Select Report new problem > Continue with standard diagnostics. If you’re experiencing an issue with audio or video, select Reproduce with advanced diagnostics. Then fill out the remaining details such as category, subcategory, title, and description.

For details about reporting with media traces, adding attachments, or providing feedback from other devices, visit the link below.

Provide feedback to Team Xbox | Xbox Support

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

C K4

Hello , I have actually already tried the troubleshooting steps. I have also removed and re-paired the device. I have force closed the browser. I have tried connecting the controller before launching cloud gaming and I tried launching cloud gaming before connecting the device. All to no avail. I am guessing this is a bug of some kind?

CarTzy

Hi C K4,

Greetings!

Thank you for posting in Microsoft Community.

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Troubleshoot your Xbox Wireless Controller | Xbox Support

Troubleshoot Apple cloud gaming issues | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Cloud gaming on iPad issues