Cloud gaming not connecting

DaveStanford999 · Nov 12, 2023

Recently set up a 1TB Xbox Series S with have Game Pass Ultimate and I can't get cloud gaming to connect reliably.

I've tried several games, the green rocket appears on screen and it either eventually fails with a too busy message, or, if it does connect, I get constant messages about 'controller not connected' or 'can't connect to server'.

I have a good, high speed wired connection (also tried wifi) and everything else works ok. I've also tried a complete re-install of the system.

I have no problems using cloud gaming on Safari on my Mac so I assume the network is ok.

Cloud gaming was one of the reasons I decided on the Xbox so any pointers much appreciated.

Many thanks

Dave

:)

Fátima G

Helo ! To access games saved in the cloud, you must be connected to the Xbox network when starting a game. If you disconnect from the network during a game, you can continue to play, but if you are not connected when you exit the game, the saved game will not load in the cloud. You must connect to the Xbox network in order to use the saved game in another console. When you connect to the Xbox network, the saved game is loaded into the cloud.

JMEGUESS56

Ive tried that also lol

It connects fine it just will not connect to the cloud on disk games or xbox live on downloaded games. But I can stream videos and play online with my disked games just not connect to the cloud... it really strange.

Nkosana23

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

For the best cloud gaming experience, make sure your device and network meet the minimum system requirements. You can also try clearing your cache or updating your drivers to resolve the issue.

I hope this helps.

DaveStanford999

Yes, exactly the same. Thanks for letting me know. Glad to know I’m not the only one!

DaveStanford999

Thanks for the reply but, as I said, the issue is with a new Xbox S and the network connection is fast and reliable.

Cloud gaming not connecting