Cloud gaming issues

Shyfoox · Jul 14, 2022

When I connect my Xbox controller to play a game on my phone nothing works I press buttons but nothing happens is there something wrong that I’m doing or is it the website? Any tips helps thanks

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that to use Xbox Cloud Gaming you need to have an Xbox Game Pass Ultimate, it is only available if you have an active Xbox Game Pass Ultimate. Even if you own the game if the game is not included in the game pass library and not cloud-enabled you will not be able to play the game.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

It should be on the Game Pass tab.

First, make sure that the Xbox Game Pass Ultimate is active on your end. Please follow the steps below:

Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions.

Once confirmed, remove and re-add your account.

REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.

After that follow the steps below:

Press the Xbox button to open the guide, and then select My games & apps > See all > Choose Full library > Xbox Game Pass.

By the way, make sure that your region is supported: https://support.xbox.com/en-US/help/games-apps/...

Farscape247

why use it on the laptop when the laptop has its own wireless.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Grimlock, unfortunately it is difficult to know why he gives these glitches, when it comes to xCloud can be several mootives, do not forget that it is a streaming service and are not only subject to the internet itself but also the execution of the program that uses to play.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this buddy

That's not normal, which phone do you have?
May I know if you tried using the cloud gaming feature on another device with the same controller?
and which troubleshooting steps you have done so far to fix this issue?

I'll be waiting for your answers, greetings from another Microsoft user

Cloud gaming issues